Enabling the Total Customer Experience through eServices

EMC has a renewed focus to optimize the customer experience at every touch point in the customer life cycle. You’ll learn how EMC’s investment in eServices and online support capabilities is giving customers increased control over their support experience while also building a sustainable platform for EMC to integrate current and future acquisitions. Hear about the challenges associated with delivering eServices capabilities to a global audience and the lessons learned from ensuring that customers, partners, and employees are ready for fundamental changes in how they receive and deliver support.