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Customer Success – Managing the Customer Experience for Loyalty and Profit

May 25, 2016 @ 9:00 am - 10:00 am


Complimentary Webinar on Managing the Customer Experience for Loyalty and Profit

Join us on Wednesday, May 25th at 9:00 AM Pacific for this complimentary webinar hosted by Service Strategies

Whether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t. For organizations in complex, competitive environments, building customer success may not be an option, but a requirement…a mandate for survival, demanding some behaviors and philosophies quite different than traditional ways of doing business.

In this one-hour interactive webinar, we will explore the results of a recent Customer Success research study conducted jointly by Service Strategies and Dr. James  “Alex” Alexander. Executives will find value in exploring:

  • A clear definition of customer success
  • Core customer success practices and benchmarks
  • How to avoid common implementation challenges
  • How, why, where and when the customer experience contributes to customer success.

Join us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation. Don’t miss this informative Webinar.


Dr. James "Alex" Alexander
alex-alexander-100x100Dr. James "Alex" Alexander is a services pundit and Service Strategies business partner that helps product companies create and implement services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face.


May 25, 2016
9:00 am - 10:00 am
Event Category:


Service Strategies
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