This best practice webinar hosted by Service Strategies and titled “Innovations In Employee Development” featuered special guest Sanjiv Varma, Director of Knowledge, Learning & Performance for NetApp Global Support. Sanjiv outlined the innovative programs used by the company’s support operation to train and develop both new and experienced staff, their internal accreditation program and the use of industry based training to complement internal programs.
The session was very enlightening and helped attendees learn more about how NetApp is improving service quality through innovative employee development programs. We hope you enjoy the recorded webinar.
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