By: Jerry Concannon – Service Strategies
This session will begin with an open ended discussion covering many of the key metrics found during SCP audits. The session will then cover the perils of measuring timing elements in the support operation.
Service and Support Consulting, Training and Certification
By: Jerry Concannon – Service Strategies
This session will begin with an open ended discussion covering many of the key metrics found during SCP audits. The session will then cover the perils of measuring timing elements in the support operation.
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