MOUNTAIN VIEW, Calif., Oct. 9, 2017 – MobileIron (NASDAQ: MOBL), the security backbone for the multi-cloud enterprise, today announced the certification of its Customer Support operations under the prestigious Service Capability & Performance (SCP) Standards. The SCP Standards define best practices, quantify performance levels and establish a framework for continuous improvement of technology services operations. Certification under the standards recognizes MobileIron’s world-class customer service.
“We are the only EMM vendor to have this certification and I am incredibly proud that we meet the highest level of service and support in our industry,” said Barry Mainz, President and CEO, MobileIron. “From the earliest days of MobileIron, our core belief has been that we win when our customers win and this recognition shows our commitment to making our customers successful.”
MobileIron underwent an extensive audit of its customer support operations to achieve the certification which showed that the company has made significant strides in ensuring customer satisfaction, has implemented rigorous processes to efficiently resolve technical support requests, and has improved its technology infrastructure to streamline the customer engagement process.
“The management team at MobileIron demonstrated an exceptional commitment to delivering a world-class service experience to customers,” said Greg Coleman, vice president of strategic programs for Service Strategies Corp., administrator of the SCP Standards program. “MobileIron has made great strides in implementing best practices within the service organization, as was evident in the results of their recent certification audit. The company’s customers can be assured that the management team is focused on ensuring that customers realize the maximum value from their investment.”
The SCP Standards provide a benchmark of service excellence that helps organizations continuously improve service touch points, increase efficiency and enhance operational performance. More than two hundred service organizations around the world, including industry leaders Cloudera, NetApp, Teradata, and others have used the SCP Standards to improve business operations.
MobileIron provides the secure foundation for companies around the world to transform into Mobile First organizations. For more information, please visit www.mobileiron.com.