PNC’S Albridge Solutions Achieves Certification Under the Service Capability & Performance (SCP) Standards
Recognizes Delivery of Top Quality Service and Support
LAWRENCEVILLE, N.J., Dec. 2, 2009 – Albridge Solutions, a PNC company, announced today that its client services and operations group achieved certification under the Service Capability & Performance (SCP) Support Standard. Albridge achieved certification following the first extensive audit of its client service center. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent industry best practices.
“Receiving SCP certification in our first audit is an acknowledgement of the commitment Albridge’s client services team continues to make to implement best practices in support of our client relationships and business needs,” said Alex Sauickie, managing director of operations & services, Albridge. “Our client service professionals follow well-documented processes designed to support the delivery of superior service and continuous improvement with each client inquiry.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. Achieving certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements. SCP Standards measure factors that include corporate commitment and strategy, customer satisfaction, performance metrics, research and development interface, and other areas within a service and support operation. Additionally, an annual recertification is required to confirm that companies continue to meet the program’s requirements.
“By passing the rigorous requirements necessary to gain SCP Certification, Albridge has made it clear they are committed to delivering world-class support and service to their clients,” said Greg Coleman, vice president of strategic programs for Service Strategies. “During the SCP audit, Albridge demonstrated a commitment to client satisfaction and continuous improvement.”
Albridge joins the ranks of other leading technology companies that have attained the prestigious and sought-after SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation and Nokia, among others. Currently, more than 200 technology services and support organizations around the world participate in the SCP program.
The certification also follows the Albridge service center’s recent designation as an employer of choice by CCEOC Inc. and its gold medal award for best contact center under 50 agents from Contact Center World. Albridge is the only company in its segment to achieve all three honors.
PNC Global Investment Servicing (www.pncgis.com) is a leading provider of processing, technology and business intelligence services to asset managers, broker/dealers and financial advisors worldwide. PNC Global Investment Servicing offers fund accounting and administration, custody, transfer agency, alternative investment, subaccounting, managed account and wealth management reporting services, representing $2.2 trillion in total assets.
The PNC Financial Services Group, Inc. (www.pnc.com) is one of the nation’s largest diversified financial services organizations providing consumer and business banking; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management; asset management and global fund services.
About Service Strategies Corporation
Service Strategies advances service excellence through industry standards, training, consulting and certification programs that ensure delivery of consistent, high quality customer service and support. The world’s leading technology service providers use Service Strategies’ programs to improve operations and enhance the skills and capabilities of their staff. For more information, call 858.674.4864, toll free in North America 800.552.3058, visit www.servicestrategies.com or email email@example.com.