Service Strategies Honored for Delivering World-Class Customer Experiences

Company Receives Prestigious NorthFace ScoreBoard Award for Exceeding Customer Expectations

SAN DIEGO, June 4, 2015 – Service Strategies Corporation, a leading provider of service improvement programs and the administrator of the internationally recognized Service Capability & Performance (SCP) Standards, announced today that it has received the NorthFace ScoreBoard Award from Omega Management Group Corp., in recognition of providing outstanding service to its clients during 2014. 

“Service Strategies is honored to receive the NorthFace ScoreBoard award from Omega,” said John Hamilton, president of Service Strategies. “We are deeply committed to giving our customers the service experiences they expect. Receiving this award, based on customer feedback, demonstrates our dedication to customer success and that we are able to deliver on that promise.”

Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction and loyalty during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality. 

“The NorthFace ScoreBoard Award recognizes organizations who not only deliver an exemplary customer experience, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega.  “Based on the feedback of their customers, the team at Service Strategies clearly demonstrated that commitment and is well deserving of the award.”

About Service Strategies

Service Strategies advances service excellence by helping companies deliver the highest quality service and support to their clients. The world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. In addition, thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses, while its strategic advisory and consulting services are helping service organizations optimize business operations and achieve substantial performance gains. For more information visit www.servicestrategies.com.