Support Practices Benchmark Report
Service Strategies recently conducted a research study on customer and technical support practices to benchmark industry wide performance. The benchmark study focused on business and operational practices and performance in the areas of:
- Service Offerings
- Performance Metrics
- Tools and Technology
- Staff Development Practices
- Customer Experience Measurement
- Business Outlook of Support Executives
Over 100 leading technology companies participated in the study. We are pleased to provide a summary of the results, which highlight performance levels, priorities and the outlook for growth that service executives have for their businesses.
Complete the form to receive the complimentary report.