View Presentations from the 2016 Service Industry Summit We just wrapped Read Now
Service Processes
On Demand Webinar – Productize Your Services
On Demand Webinar Hosted by Service Strategies Productize Your Services: Read Now
Research – Global Support Practices
New Research Highlights Global Support Practices in the Technology Read Now
A Road Map for a Federated Business Model
Presentation delivered at the 2012 Service Industry Summit Abstract Learn Read Now
Optimizing the Service Organization
Presentation delivered at the 2012 Service Industry Read Now
Using Soft Close to Fix Resolution Metrics
Improving case resolution performance is one of the ‘usual suspects’ in the Read Now
How Does Your Organization Measure Case Backlog?
by: Ben Stephens, Service Strategies In a service organization there is Read Now
Pain Drives Innovation
by: Tom Flodeen, VP and GM of Customer Support - Mentor Graphics Read Now
What is Your Customer’s “Statusfaction”?
by Ben Stephens, Service Strategies Escalations are the bane of all Read Now
Sometimes it’s Better to Let Customers Hold for Service
By Ben Stephens, Service Strategies With cost pressures throughout the Read Now
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