View Presentations from the 2016 Service Industry Summit We just wrapped Read Now
Service Standards
Surviving a Merger or Acquisition
Surviving a Merger or Acquisition - How to Prepare Your Service Operation Read Now
A Seven Year Journey: Transition – Transformation – Results
Presentation from the 2015 Service Industry Summit Challenged with a Read Now
McKesson Earns Certification under the Prestigious Service Capability & Performance (SCP) Standards
Certification Recognizes McKesson Pharmacy Systems & Automation for Read Now
A Road Map for a Federated Business Model
Presentation delivered at the 2012 Service Industry Summit Abstract Learn Read Now
A Commitment to Service Quality Starts at the Top
Achieving recognition as a “Top Quality” service provider starts at the Read Now
The Journey Through Global Unification
Having grown through acquisition over the past several years, the Read Now
Measuring Service Call Deflection
By: Greg Coleman, Service Strategies There are a wide array of opinions Read Now
The Benefits of Standards and Certification (part one)
If you are considering adopting industry standards and certification for Read Now
Reaping the Rewards of Service Excellence
Service organizations today are forever striving to increase customer Read Now
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