By: Perry Kelly – Cognos
A Support organization’s primary goal is customer satisfaction. But with increasingly complex customer needs, products, and systems and internal pressure to control expenses, this mandate is becoming harder to achieve. Learn how Knowledge Centered Support strategies can help realize operational efficiencies and reduce issue resolution times. Discover how effective knowledge management can help you deliver top-quality support to diverse customers and improve customer satisfaction. Learn how superior knowledge management can be a competitive advantage – inspiring your employees and thrilling your customers.
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