Service executives know the added value that their technical experts bring both to customers and to the company. Many customers have asked, and in some cases demanded, to have service account managers assigned to their organization to accelerate problem resolution through one point of contact.
Hosted by Service Strategies and presented by Dr. James Alexander, this webinar is based on material presented in our popular Account Management for Support course. Webinar participants explored topics such as:
– How to re-define the services account manager as a value creator
– The benefits of effective services account management
– The four competencies of the Trusted Advisor
– The six builders of trust
– The multiple aspects of building business acumen
– Core relationship skills for the services account manager
– Why everyone who touches the customer is responsible for selling
And much more…
The Evolving Role of the Services Account Manager
Leave a Comment