Webinar Series Features Innovative Practices for Technology Services

Webinars Offer Best Practices Presentations from Leading Service Organizations

San Diego, CA (November 17, 2009) – Service Strategies Corporation, the leading provider of industry standards, training, consulting and certification programs for customer service and support, today announced a new best practice webinar series. Held monthly, the complimentary webinars offer service professionals an opportunity to learn about the innovative practices employed by industry leading organizations.

“We are pleased to announce our new best practice webinar series, which will feature an exciting range of service and support topics,” said John Hamilton, president of Service Strategies Corporation. “These sessions provide a great way to learn about and share innovative service practices. We have an outstanding lineup of presenters for this series and are confident that attendees will find them rewarding.”

Sessions held to date included presentations from NetApp, EMC Corp. and McKesson Corp. on topics such as employee development, maximizing supportability investments and collaborating with product development. Companies currently scheduled to present include Novell Inc., McKesson Corp. and Wind River Systems (a wholly owned subsidiary of Intel). The next session, titled “Leveraging Alternative Support Channels to Drive Efficiency and Customer Satisfaction” is scheduled for November 19, 2009 at 9:00 A.M. Pacific Time. For the list of upcoming sessions or for more information, visit Service Strategies’ website at www.servicestrategies.com.

About Service Strategies Corporation
Service Strategies advances service excellence through industry standards, training, consulting and certification programs that ensure delivery of consistent, high quality customer service and support. The world’s leading technology service providers use Service Strategies’ programs to improve operations and enhance the skills and capabilities of their staff. For more information, call 858.674.4864, toll free in North America 800.552.3058, visit www.servicestrategies.com or emailinfo@servicestrategies.com.

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