ALAMEDA, Calif. — June 9, 2014 — Wind River®, a world leader in delivering software for intelligent connected systems, today announced that its customer support organization has achieved certification under the Service Capability & Performance (SCP) Standards for the eighth consecutive year.
The SCP Standards quantify the effectiveness of customer support and services based upon a stringent set of performance criteria and represent the best practices in the industry. Wind River achieved certification after extensive audits of its customer support operations.
“Achieving this certification underscores Wind River’s commitment to constantly improving the quality of the client experience, and is a testament to the unparalleled service, knowledge and professionalism of our customer support team,” said Scott Engle, vice president of customer experience group at Wind River. “Wind River continually strives to meet and exceed the SCP benchmarks, while delivering the highest levels of operational performance, reliability and customer satisfaction. We are proud to be placed among industry leading service providers who have achieved this esteemed certification.”
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “By achieving certification against the SCP Standards, Wind River has made it clear they are committed to delivering world-class support to their customers.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world]class service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
Wind River was also recently named a six-time 2014 Confirmit ACE (Achievement in Customer Excellence) Award winner for outstanding achievement in customer support.
About Wind River
Wind River, a wholly owned subsidiary of Intel® Corporation (NASDAQ: INTC), is a world leader in delivering software for intelligent connected systems. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 1 billion products. Wind River offers the industry’s most comprehensive embedded software portfolio supported by world-class global professional services and support, and a broad partner ecosystem. Wind River delivers the technology and expertise that enables the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit Wind River at www.windriver.com.
About Services Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of world-class customer service and support. Thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses. In addition, the world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. For more information, visit www.servicestrategies.com, call 858.674.4864 or email firstname.lastname@example.org.