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Service Strategies

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Home > Training > Public Training Course Schedule

Public Training Course Schedule


Virtual Course Times:
NA Region:  12:00 PM – 4:00 PM (ET)
EMEA Region:  9:00 AM – 1:00 PM (GMT)
APAC  Region:  Times Vary

  • Upcoming Sessions

Advanced Service Leadership

(U.S. Dates Only)InfoRegister Online
Dates TBDContact: dlicosati@servicestrategies.com or
858-674-6787 for details

Support Manager

(8 sessions over 2 weeks)
InfoRegister Online
June 2 - 5, 9 - 12, 2025Virtual (EMEA Region)
July 14 - 17, 21 - 24, 2025Virtual (NA Region)
September 15 - 18, 22 - 25, 2025Virtual (NA Region)
October 13 - 16, 20 - 23, 2025Virtual (APAC Region)
December 1 - 4, 8 - 11, 2025Virtual (NA Region)

Support Supervisor

InfoRegister Online
May 28 - 30, June 2 - 4, 2025Virtual (NA Region)
June 24 - 26, July 1 - 3, 2025Virtual (EMEA Region)
August 12 - 14, 19 - 21, 2025Virtual (NA Region)
November 4 - 6, 11 - 13, 2025Virtual (NA Region)

Field Service Manager

(8 sessions over 2 weeks)
InfoRegister Online
June 2 - 5, 9 - 12, 2025Virtual (EMEA Region)
July 14 - 17, 21 - 24, 2025Virtual (NA Region)
September 15 - 18, 22 - 25, 2025Virtual (NA Region)
October 13 - 16, 20 - 23, 2025Virtual (APAC Region)
December 1 - 4, 8 - 11, 2025Virtual (NA Region)

Field Service Supervisor

InfoRegister Online
May 28 - 30, June 2 - 4, 2025Virtual (NA Region)
June 24 - 26, July 1 - 3, 2025Virtual (EMEA Region)
August 12 - 14, 19 - 21, 2025Virtual (NA Region)
November 4 - 6, 11 - 13, 2025Virtual (NA Region)

Team Leadership

InfoRegister Online
July 8 - 10, 2025Virtual (NA Region)
October 28 - 30, 2025Virtual (NA Region)

Support Professional

InfoRegister Online
October 14 - 16, 2025Virtual (NA Region)

Support Specialist

(U.S. Dates Only)InfoRegister Online
Dates TBDVirtual

 

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Training Courses

  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
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  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
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    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
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  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center

Upcoming Classes

View Full Schedule

 

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Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

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Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

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