Archives for 2011

December 27, 2011

Online Support Communities at Sophos

On Demand Best Practice Webinar from Service Strategies This best practice Read Now

December 11, 2011

We all want and need similar things - well documented processes, qualified Read Now

December 1, 2011

Having grown through acquisition over the past several years, the Read Now

October 31, 2011

The Global Support Services (GSS) organisation at Sophos has a strategic Read Now

October 27, 2011

This content is password protected. To view it please enter your password Read Now

October 10, 2011

Thanks to everyone who presented at the 2011 Service Industry Summit event Read Now

September 30, 2011

Knowledge has a well-defined strategic role within the Sophos Global Read Now

July 14, 2011

How ITIL v3.0, a Coast Guard Officer and an Army Ranger Taught us to Read Now

April 18, 2011

Success with Web security, email security, and DLP depends on products, Read Now

April 8, 2011

We recently interviewed Lisa Nirell on the subject of Customer Advisory Read Now