On Demand Best Practice Webinar from Service Strategies This best practice Read Now
Archives for 2011
Managing Customer Support as a Business
We all want and need similar things - well documented processes, qualified Read Now
The Journey Through Global Unification
Having grown through acquisition over the past several years, the Read Now
Online Support Communities at Sophos
The Global Support Services (GSS) organisation at Sophos has a strategic Read Now
Protected: Certified Field Service Manager Logo
This content is password protected. To view it please enter your password Read Now
Presentations – 2011 Service Industry Summit
Thanks to everyone who presented at the 2011 Service Industry Summit event Read Now
Knowledge Management Systems at Sophos
Knowledge has a well-defined strategic role within the Sophos Global Read Now
Intelligence Driven Global Service Solutions
How ITIL v3.0, a Coast Guard Officer and an Army Ranger Taught us to Read Now
Websense Customer Support Certification Rounds Out “Unified Product” Benefits to Content Security Customers
Success with Web security, email security, and DLP depends on products, Read Now
Creating Effective Customer Advisory Boards
We recently interviewed Lisa Nirell on the subject of Customer Advisory Read Now
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