Archives for 2011

April 5, 2011

BNY Mellon’s Pershing Affiliate, Albridge Solutions Earns Re-Certification Under the Prestigious Service Capability and Performance (SCP) Standards

Re-Certification Recognizes Albridge for Delivering Top Quality Read Now

March 16, 2011

Service Account Manager – The New Corporate Rock Star

Hosted by Service Strategies, this Best Practice Webinar titled "Service Read Now

January 12, 2011

Ultimate Software Earns 12th Consecutive Certification for Customer Service and Support Center Best Practices

Weston, FL, January 12, 2011 — Ultimate Software (Nasdaq: ULTI), a leading Read Now

January 12, 2011

So Really, Why Aren’t You Using CHAT for Support?

In an effort to gauge just where rollouts of Chat for Support were in their Read Now

January 4, 2011

Conversations for Change: Say It Right When It Matters Most

This Best Practice Webinar titled "Conversations for Change: Say It Right Read Now