SAN DIEGO — Teradata Corporation (NYSE:TDC) today announced that its Customer Service Global Support Center has achieved certification for the sixth year against the rigorous requirements of the internationally recognized Service Capability and Performance (SCP) Standards. Teradata achieved certification after an extensive audit of service business operations.
“We are extremely proud that the exemplary performance of the Teradata Global Support Center has once again been certified and recognized as best-in-class,” said Tom Stierle, Vice President, Global Customer Service Operations, Teradata. “The real beneficiaries of this performance are our customers – who can be assured the level of support they receive from Teradata is world-class.”
Created by a consortium of leading technology companies and the Service Strategies Corporation, the SCP Standards were designed to improve service quality and effectiveness. The standards, which address customer support, eservice, field service, and professional service disciplines, define best practices for delivering world-class service and support, quantify performance levels and establish a framework for continuous improvement. Certification requires comprehensive annual audits to confirm that companies can consistently meet program requirements.
“Teradata continues to demonstrate an outstanding ability to deliver the highest quality service and support to its customers,” said Greg Coleman, vice president of strategic programs, Service Strategies. “As a result of an intense focus on service excellence, the organization exceeded SCP requirements and industry benchmarks by a wide margin in several areas evaluated during the audit.”
Teradata’s Global Support Center demonstrated outstanding performance by meeting or exceeding program requirements in nearly all of the 112 business practices defined by the SCP Support Standard. In addition, the organization’s overall performance outpaced the global benchmark of SCP certified organizations by a significant margin. Specific areas of excellence noted during the audit included service delivery processes, service tools and technologies, employee development practices and the interface between the support and product development organizations.
Teradata continues in the ranks of the over two hundred organizations around the world that have adopted the internationally recognized Service Capability & Performance (SCP) Standards. For more information about the SCP Standards visit www.servicestrategies.com.
About Service Strategies
The world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a benchmark measure of success. For more information, visit www.servicestrategies.com or email info@servicestrategies.com.
About Teradata
Teradata Corporation (NYSE: TDC) is the world’s largest company solely focused on raising intelligence and achieving enterprise agility through its database software, enterprise data warehousing, data warehouse appliances,consulting, and enterprise analytics. Visit Teradata on the web at www.teradata.com.
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