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Listen your way to eService Success
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How Does Your Organization Measure Case Backlog?
by: Ben Stephens, Service Strategies In a service organization there is Read Now
Services and the Big Picture
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To a Worm in Horseradish, the World is all Horseradish
by Ben Stephens, Service Strategies I was reading Malcolm Gladwell’s Read Now
Making Metrics Matter – Leveraging Dashboards to Drive Change
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Setting the Stage for Customer Success – Executing an Effective Transition to Support Process
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