Greg Coleman

January 26, 2004

Customer Satisfaction Higher for SCP Certified Organizations

By: Greg Coleman, Service Strategies The Service Capability & Read Now

January 26, 2004

An employee who had a consistent record of being prompt and reliable has Read Now

January 26, 2004

We all know the basics of how to come across positively to customers: Read Now

January 26, 2004

By: Greg Coleman, Service Strategies Measuring operational performance Read Now

January 26, 2004

Amidst the Darkness, Rockwell Automation Continues Its Worldwide Customer Read Now

January 26, 2004

By: Greg Coleman, Service Strategies Customer satisfaction is a key Read Now

January 26, 2004

When working with customers, do your support reps know how to deal a Read Now

January 1, 2004

Contributed by: Aspen Technology Establishing, implementing, and Read Now

August 25, 2003

Contributed by Landmark Graphics Landmark uses a CTI implementation of Read Now

August 25, 2003

Contributed by: Teradata Corporation Our support model provides the Read Now