Presentation delivered at the 2012 Service Industry Summit Abstract As Read Now
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A Road Map for a Federated Business Model
Presentation delivered at the 2012 Service Industry Summit Abstract Learn Read Now
Creating a Latte Support Experience
Presentation delivered at the 2012 Service Industry Read Now
Models for Account Management Staffing
Presentation delivered at the 2012 Service Industry Read Now
Optimizing the Service Organization
Presentation delivered at the 2012 Service Industry Read Now
Transforming Services in the World of Life Sciences
Presentation delivered at the 2012 Service Industry Read Now
Conversations for Creating Star Performers (Presentation)
Presentation delivered at the 2012 Service Industry Summit Abstract The Read Now
A Live Debate: Will Technology Kill the Call Center?
Research firm Software Advice recently moderated a live online debate Read Now
Low Cost, High Value Services – Should You Change Your Service Model
Best Practice Webinar Hosted by Service Strategies This informative Read Now
Top Apps for Field Service Teams
Ashley Furness, CRM Market Analyst at research firm Software Read Now
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