Presentation delivered at the 2012 Service Industry Summit
The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations – and not just about the weather or the game last night. In this session, Shawn Kent Hayashi, author and executive coach with The Professional Development Group, will discuss how you can keep team members motivated, engaged, and moving ahead every day – not just the days before an annual review.
Participants learned how to create ongoing conversations throughout the year that focus on: Developing team members to a higher level of ability, triggering the insight and inspiration within your team members to grow in new ways, building the skills that will enable others to accomplish their established goals, preparing yourself and others for the performance review discussion and keeping people motivated and moving forward toward their goals.
About the Presenter
Shawn Kent Hayashi
Author and Executive Coach – The Professional Development Group
Shawn Kent Hayashi is the founder and CEO of The Professional Development Group and author of five business communication books. Using an assessment-based approach, The Professional Development Group shows people how to improve their communication skills, build stronger relationships and teams, and present more effectively. Hayashi also coaches organizations on how to apply the assessment methodology to their talent management efforts. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. A certified Emotional Intelligence Coach, Shawn earned her M.S. in Organization Dynamics from The University of Pennsylvania. In addition, she holds a number of certifications in assessment analysis and serves on the boards of several professional organizations.
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