• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Register
  • Log In
  • Course Registration
  • Search
  • 858.674.4864

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Online Learning Center
    • Management Development
      • Advanced Service Leadership
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Field Service Supervisor
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Strategic Account Management
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Educational Workshops
      • Team Leadership
      • Problem Solving
      • Communication Essentials
      • Engaging Challenging Customers
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Blog

Blog

August 25, 2005

Training Coordination and Management – Stream

Contributed by: Stream Stream fosters 5 major company values which Read Now

August 25, 2005

Support Process and Service Offering Training – Sage Software

Contributed by: Sage Software In BusinessWorks CSS, analysts receive Read Now

August 25, 2005

Individual Staff Development Plan – McKesson Corporation

Contributed by: McKesson Corporation A documented development plan for Read Now

August 25, 2005

Individual Staff Development Plan – Sage Software

Contributed by Sage Software BusinessWorks CSS provides a comprehensive, Read Now

August 18, 2005

Leadership Development – Reynolds and Reynolds

Contributed by: Reynolds and Reynolds The Reynolds and Reynolds support Read Now

August 16, 2005

Periodic Satisfaction Surveys – Landmark Graphics

Contributed by Landmark Graphics On an annual basis Landmark uses a Read Now

August 16, 2005

Customer Loyalty and Retention – Sage Software

Contribued By: Sage Software An effective practice aimed at increasing Read Now

August 16, 2005

Customer Loyalty and Retention – McKesson Corporation

Contributed By:  McKesson Corporation The Customer Care Team at the Read Now

July 20, 2005

Corporate Cultures – How They Influence the Way We Deliver Support

By:  Dave Winpenny - Computer Associates Read Now

July 20, 2005

Exploiting Six Sigma and LEAN in Support

By: Steve Norton - Rockwell Automation Read Now

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 38
  • Page 39
  • Page 40
  • Page 41
  • Page 42
  • Interim pages omitted …
  • Page 52
  • Go to Next Page »

sidebar

Blog Sidebar

Recent Articles

  • Protected: 2025 eService Standard
  • Protected: 2025 Field Service Standard
  • Protected: 2025 Professional Service Standard
  • Blog
  • Community
    • Articles
    • Presentations
    • Recorded Webinars
    • Research Reports
    • SCP Example Practices
Customer Experience Update

Footer

Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin
Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

Copyright 2025 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap