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Home > Blog

Blog

December 12, 2004

Customer Service Is Important: Fact or Fiction?

By: Dr. Madge M. Lyman Read Now

December 2, 2004

A Global Approach to World-Class Service Delivery

By: Kevin Page and Bernd Malke - Mentor Graphics Read Now

November 19, 2004

Improving the R&D/Support Relationship

By: Karen Herzog - McKesson Corporation Do you suffer from the Read Now

November 19, 2004

Impact of Regulatory Compliance on Remote Support

By: Tom Ellwood - EMC Corporation As EMC customers began the Read Now

November 19, 2004

Identifying Root Causes through Customer Intelligence

By: Rick Davis - Best Software The Customer Support Read Now

September 10, 2004

Managing the Support Center with Emotional Intelligence

Intelligence comes in many packages, sizes and shapes. We all possess many Read Now

August 25, 2004

Documented Service Marketing Plan – Aspen Technology

Contributed by Aspen Technology Aspen Technology (AT) implemented the Read Now

August 25, 2004

Participation in Beta Testing – Sage Software

Contributed by Sage Software The BusinessWorks CSS department plays an Read Now

August 25, 2004

Documented Service Levels for Customers – Landmark Graphics

Contributed by: Landmark Graphics To ensure customer satisfaction, Read Now

August 25, 2004

Documented Job Descriptions – Sage Software

Contributed by: Sage Software Each position in the BusinessWorks Read Now

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