Presentation from the 2014 Service Industry Summit
In this presentation from the 2014 Service Industry Summit, Evans A. Manolis of Market Intelligence International discussed the 5 Steps that best in class service organizations are taking to ensure that their customers are not just satisfied but are evangelistic about the service they receive. Evans highlighted how to effectively promote customer experience excellence to help add value, brand and differentiate your service organization.
About the Presenter
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Evans A. Manolis President – Market Intelligence International Evans A. Manolis is the President of Market Intelligence International and Market Intelligence International Medical, a customer experience consulting firm that helps service and support executives improve the customer experience so they can increase customer loyalty to grow more rapidly and profitably. Evans has spent the last sixteen years working with service organizations helping them address the challenge of keeping customers loyal. During that time he has helped over 100 companies including, EMC, Oracle, Hewlett Packard, Boston Scientific, Abbott Optical, Bayer Diagnostics and Toshiba Medical. |
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