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Managing Virtual Service Teams
June 23, 2016 @ 9:00 am - 10:00 am
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Complimentary Webinar on Managing Virtual Service Teams
Join us on Thursday, June 23rd at 9:00 AM Pacific for this complimentary, one-hour webinar on Managing Virtual Service Teams. Hosted by Service Strategies.
Managing highly skilled technical professionals out of a central office is difficult enough, however when we have to manage remote staff across geographical regions, including international territories, management becomes a lot more complex. Newer technologies do help to enable virtual team communications, but they don’t address the underlying human conditions that determine virtual team effectiveness.
This webinar will examine the “three dimensions” of virtual teams and explore how the level of trust impacts the speed and cost of doing business. In addition, we will discuss the key differences across High and Low context cultural spectrums, review the 10 key things that technical professionals need from their managers and conclude with recognizing the value of creating virtual team communication protocols.
Join us for this informative session featuring John Hamilton, president of Service Strategies. You’ll find value in the content and enjoy the crisp, to-the-point presentation. If you manage remote technical employees, this webinar is a MUST attend.
| John Hamilton | |
|---|---|
 | President, - Service Strategies Corporation John Hamilton has more than twenty years of software engineering and service industry experience. He has significant international experience from working in both the Asia-Pacific and European regions. In addition to his support management knowledge, John has a well-rounded background from managing engineering, quality control, and training organizations. He successfully re-engineered a number of large support operations – increasing their efficiency and elevating their service to world class. He has also developed RFP’s for selecting support automation technology and managed the implementation of the tools, creating a quick return on investment for support operations. |
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