Service Strategies Featured in New Article on Customer Service Certification

Article Highlights the Value of Training and Certification in Advancing Customer Service Careers

Service Strategies’ training and certification programs have been featured in an article published by Software Advice Inc. on its Customer Service Investigator blog. The feature, titled “Advance Your Career With These Customer Service Certifications,” highlights the leading programs available to enhance the skills and capabilities of service professionals. Service Strategies program were highlighted as providing a range of courses for all levels of personnel working within technology services organizations and noted for being the only provider that uses direct input from the industry to develop their curriculum.

“We chose to include Service Strategies in our lineup of top customer service certification programs because the company is a global leader in service and support training and improvement. We liked the variety of training courses Service Strategies offers, which has something to offer for service and support professionals of any background: from entry-level to CEO.” said Holly Regan, a leading analyst at Software Advice.  “We also found it helpful that courses were developed with the input of real-world service and support experts from companies in the industry. These courses can provide great training for service and support professionals who are moving up in their careers and want to ensure they have the essential skills and knowledge necessary for management or higher-level positions. Certification can also help service and support professionals gain an edge on the competition in today’s demanding job market, proving to potential employers that they have the necessary training to be successful in a given position.”

The Software Advice piece also quotes Nils Krumins, product support manager at FICO, who says that the Support Manager and Service Executive Leadership courses provided by Service Strategies taught him valuable things he couldn’t learn in the field, even though he has been in management for most of his career.  While much of a managers’ daily activities can become second nature, Krumins says, “this course fills in the gaps with science and  methodology coupled with best practices, strategies, statistics, financials etc., so that we now can better understand and frame every situation, and thus make more informed decisions.” Krumins adds that instructors’ use of examples from their own experience in the service industry helped drive this knowledge home.