Services Pro 3.0 : The New Corporate Rock Star – On Demand Webinar
Services Pro 3.0 … Once upon a time…suppliers worshiped their products above all else. Every day…sellers pushed their boxes and gave away services to get the deal. One day…the buyers world got more complex, sophisticated, and risky. Because of that…buyers re-prioritized the value in what they bought. Because of that…services were elevated in importance. Until finally…service pros became the prime creators of value—the new corporate rock stars. The services impact? Oops! Being good is no longer good enough.
This fast paced, experience-based session will help you decide if you need to step up to Services 3.0. Topics include:
- The supplier’s dilemma driving the elevation of services.
- The three levels of services pro competency defined.
- How to determine which competency level is right for you.
- Guiding the transition to Services Pro 3.0.
View this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation. Want more information? Read Alex’s article “Service Pro 3.0: The New Corporate Rock Star.”
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Session Date: July 26, 2018
Presenter: Dr. James “Alex” Alexander