Presentation delivered at the 2012 Service Industry Summit
Abstract
Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems for large-scale analysis of genetic variation and function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. In this session, Kirk Malloy, vice president of Global Customer Solutions for Illumina will discuss the evolution of products at Illumina and how these changes are affecting the services they deliver and how the company is shifting its service culture to align with the new product strategy.
About the Presenter
Kirk Malloy
Vice President, Global Customer Solutions
Illumina, Inc.
Kirk Malloy has held management and executive leadership positions in rapidly growing life science and diagnostics companies for over 15 years. For the past 9 years he has been Vice President of Global Customer Solutions at Illumina, Inc., the leading developer and supplier of DNA analysis instrumentation, assays and software for the life science and diagnostics markets with over $1B in annual sales. In this role he oversees a global team of 400 engineers, scientists, trainers, IT and customer support professionals in over 50 countries and is responsible for half of the company’s commercial operations staff and all commercial business systems. He also ran global Quality for two years. Kirk is responsible for a $60M service business and serves on several executive committees. Prior to Illumina Kirk built and ran commercial training, technical support, customer support and field support operations at Biosite Inc., a leading provider of rapid diagnostics products, and at QIAGEN, Inc., a provider of molecular biology reagents and for the life sciences, veterinary, diagnostics, and applied markets. Before joining the industry, Kirk earned his Ph.D. from the University of Miami and spent several years as an academic scientist teaching and studying marine biology across the Eastern U.S., Japan, and Antarctica.
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