By: Scott C. Lessard, Sr. Program Manager, Global Support, Vendor Management – NetApp
Outsource providers often hold the keys to meeting business strategy objectives. However, many organizations either do not have a dedicated vendor management function, or worse, do not have a specific vendor management strategy. It would seem for every client-vendor relationship that is failing, there is an organization that isn’t managing their vendors as effectively as they could. In this session, we will discuss the keys to having successful vendor engagements from vendor selection to multi-vendor strategy. Using NetApp’s recent vendor search for outsource technical support as a case study, we will look at the steps that will help ensure the vendor you select is the right vendor. Additionally, we will look at NetApp’s new vendor management function within the Global Support organization and show how your company can benefit from a cohesive strategy towards strategic vendors.
About the Speaker
Scott Lessard is a Sr. Program Manager in the Global Support organization at NetApp headquartered in Sunnyvale, Ca. Scott is responsible for the relationship management of the diverse vendor set utilized by the Global Support organization. His areas of expertise include vendor management, vendor selection, and ensuring that vendor engagements for NetApp are a successful and key component of executing company strategy.
Scott has 18+ years in technology; the past 13 years building, managing, and sometimes disassembling outsourced vendor relationships. Prior to NetApp he was Sr. Manager of Global Support for Consumer Support at McAfee where he was responsible for the delivery of technical support via outsource providers across the globe.