ALAMEDA, CA – May 14, 2025 – Wind River has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. It is the 15th time that Wind River has achieved this milestone. This certification recognizes the Wind River Technical Support organization for delivering top-quality service and support by meeting a stringent set of performance factors that represent best practices in the industry since 2006. SCP certification provides the global benchmark of service excellence that is eagerly sought by companies across a diverse range of markets, including top companies serving mission-critical industries.
“With industries moving towards a software-defined future with greater intelligence at the edge, teams are encountering new challenges and must also speed their rate of innovation. The expertise of a trusted support team play a key role helping companies find success and meet their objectives,” said Amit Ronen, chief customer officer at Wind River. “We are proud of our continued achievement of this SCP certification. Wind River remains committed to finding new ways to best support our customers’ increasingly complex needs and help them transform their business.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a framework for ongoing improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
“The SCP Standards represent the pinnacle for service excellence, implemented by leading technology companies worldwide,” Greg Coleman, President at Service Strategies, stated. “By achieving SCP certification, Wind River continues to demonstrate their commitment to providing exceptional service quality.”
Wind River joins the ranks of leading technology companies certified under the SCP Standards. Currently, more than 200 service organizations around the world are using the SCP Standards to improve their business operations.
To learn more about Wind River support and services, visit www.windriver.com/support.
About Wind River
Wind River is a global leader in delivering software for the intelligent edge. For more than four decades, the company has been an innovator and pioneer, powering billions of devices and systems that require the highest levels of security, safety, and reliability. Wind River software and expertise are accelerating digital transformation across industries including automotive, aerospace, defense, industrial, medical, and telecommunications. The company offers a comprehensive portfolio supported by world-class global professional services and support and a broad partner ecosystem. To learn more, visit Wind River at www.windriver.com.
About Service Strategies Corporation
Service Strategies advances service excellence by helping companies deliver top-quality service and support to their clients. Thousands of service professionals around the world have enhanced their skills through the company’s training and certification courses. In addition, its standards, strategic advisory, and consulting services help service organizations optimize business operations and achieve substantial performance gains. For more information, visit http://servicestrategies.com/ or email info@servicestrategies.com.
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