ALAMEDA, CA — Dec. 16, 2020 — Wind River®, a leader in delivering software for the intelligent edge, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. This certification recognizes the Wind River Technical Support organization for delivering top-quality service and support by meeting a stringent set of performance factors that represent best practices in the industry. SCP certification provides the global benchmark of service excellence that is eagerly sought by companies across a diverse range of markets, including top companies serving mission-critical industries.
“In a rapidly evolving world shaped by the move to the intelligent edge and other transformative technology trends, teams are being challenged like never before, and access to a trusted customer support team is key to future success. Earning certification under the SCP Standards reflects our commitment to constantly finding new ways to best support our customers’ increasingly complex needs,” said Amit Ronen, senior vice president of Customer Success at Wind River. “Wind River is here to help our customers digitally transform and navigate the shift to an AI-infused world.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a framework for ongoing improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of Strategic Programs for Service Strategies. “Wind River can be proud to be placed among industry-leading service providers through its attainment of certification under the SCP Standards.”
Wind River joins the ranks of leading technology companies certified under the SCP Standards. Currently, more than 200 service organizations around the world are using the SCP Standards to improve their business operations. These companies include industry leaders such as Kongsberg Digital, Fresenius Kabi, SS&C Advent, MobileIron, Aveva, Cloudera, Teradata, McKesson Corporation, Fujifilm Medical Systems, Halliburton Landmark, and many others.
Recently recognized as #1 in edge compute OS platforms, Wind River understands customer needs in a digitally transforming world. The intelligent edge pushes computing and data management to the periphery of traditional networks and architectures, and Wind River support and services help customers define new opportunities, overcome design challenges, and quickly leverage emerging technologies into breakthrough products and solutions. As it has done for decades, Wind River provides expertise, tools, and consulting services so that customers can dramatically reduce the risks, costs, and time needed to create the next generation of intelligent, connected devices.
To learn more about Wind River support and services, visit www.windriver.com/support.
To learn more about how Wind River is helping companies digitally transform for the intelligent edge, visit www.windriver.com/new-intelligent-edge.
About Wind River
Wind River is a global leader in delivering software for the intelligent edge. The company’s technology has been powering the safest, most secure devices in the world since 1981 and is found in billions of products. Wind River offers a comprehensive portfolio, supported by world-class global professional services and support and a broad partner ecosystem. Wind River software and expertise are accelerating digital transformation of mission-critical edge systems that will increasingly demand greater compute and AI capabilities while delivering the highest levels of security, safety, and reliability. To learn more, visit Wind River at www.windriver.com.