Contributed by: Reynolds and Reynolds The Reynolds and Reynolds support Read Now
Archives for 2005
Periodic Satisfaction Surveys – Landmark Graphics
Contributed by Landmark Graphics On an annual basis Landmark uses a Read Now
Customer Loyalty and Retention – Sage Software
Contribued By: Sage Software An effective practice aimed at increasing Read Now
Customer Loyalty and Retention – McKesson Corporation
Contributed By: McKesson Corporation The Customer Care Team at the Read Now
Corporate Cultures – How They Influence the Way We Deliver Support
By: Dave Winpenny - Computer Associates Read Now
Exploiting Six Sigma and LEAN in Support
By: Steve Norton - Rockwell Automation Read Now
Increasing Customer Loyalty Throughout the Customer Base
By: Suhail Khan - FileNet Presented at SCP Las Vegas Showcase: Read Now
Raising the Bar in Customer Service
By: Kevin Landry - Mercury UK Read Now
Speed Customer Troubleshooting by Sharing Your Resolution Techniques
By: Doug Drechsel - BEA Systems, Incorporated Doug Drechsel Read Now
Reducing Resolution Time with Advanced Electronic Services
By: Holly Pederson & Tom Jaroz - Lawson Software Read Now
Social Media
FacebookTwitterGoogle +YoutubeLinkedin