Content from Service Strategies

Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support. Contact us for more information on how we can help you improve your service and support operations. Email us directly at info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.

November 1, 2012

A Road Map for a Federated Business Model

Presentation delivered at the 2012 Service Industry Summit Abstract Learn Read Now

November 1, 2012

Creating a Latte Support Experience

Presentation delivered at the 2012 Service Industry Read Now

November 1, 2012

Models for Account Management Staffing

Presentation delivered at the 2012 Service Industry Read Now

November 1, 2012

Optimizing the Service Organization

Presentation delivered at the 2012 Service Industry Read Now

November 1, 2012

Transforming Services in the World of Life Sciences

Presentation delivered at the 2012 Service Industry Read Now

November 1, 2012

Conversations for Creating Star Performers (Presentation)

Presentation delivered at the 2012 Service Industry Summit Abstract The Read Now

July 16, 2012

Using Soft Close to Fix Resolution Metrics

Improving case resolution performance is one of the ‘usual suspects’ in the Read Now

March 13, 2012

Secrets of Services Account Management

On Demand Webinar This Best Practice Webinar titled "Secrets of Services Read Now

February 13, 2012

Conversations for Creating Star Performers

Best Practice Webinar This best practice webinar featured special guest Read Now

January 30, 2012

Protected: Certified Support Supervisor Logo

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