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Home > Blog

Blog

March 2, 2009

RelayHealth Earns Seventh Consecutive Certification Under Service Capability & Performance (SCP) Standards

Claims Clearinghouse Support Organization Ranks Above National Industry Read Now

February 12, 2009

It’s a Recession? Now What…

The impact of the economic downturn on your customers could quickly turn Read Now

February 5, 2009

Transition to Support Process

Read Now

February 2, 2009

Wonderware Certified for Sixth Year Under Prestigious Service Capability & Performance Standards

ARC CONFERENCE, ORLANDO, Fla., Feb. 2, 2009 - Wonderware, a business unit Read Now

January 23, 2009

Getting More from Customer Satisfaction Data

by: Ben Stephens, Service Strategies Delivering service that achieves Read Now

January 5, 2009

CompuCom Systems Earns Certification for Eleventh Consecutive Year

Certification Recognizes CompuCom for Delivering Highest Quality Read Now

December 18, 2008

The Evolving Role of the Services Account Manager

By James A. Alexander Ed.D., Founder, Alexander Consulting From Problem Read Now

December 16, 2008

The Benefits of Standards and Certification (part one)

If you are considering adopting industry standards and certification for Read Now

December 15, 2008

Reaping the Rewards of Service Excellence

Service organizations today are forever striving to increase customer Read Now

December 14, 2008

Study Reveals Disparity in eService Measures Across the Industry

A recent study conducted by Service Strategies and ServiceXRG reveals that Read Now

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