Certification Recognizes CompuCom for Delivering Highest Quality Service
DALLAS—January 5, 2009 – CompuCom Systems, Inc., a leading IT outsourcing company, today announced that its award-winning Service Desk offering has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the eleventh consecutive year. CompuCom achieved certification after an extensive audit of its Service Desk operations in 2008. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards.
“As clients demand world-class service, on-going service satisfaction measurement and performance benchmarking with industry-standard programs such as SCP, are critical to our success and serve as a framework for continuous improvement,” said Meg Frantz, Vice President of CompuCom’s Service Desk operation. “Achieving certification for the eleventh consecutive year underscores CompuCom’s commitment to sustaining the highest levels of performance and delivering maximum value to its clients.”
The SCP Support Standard, under which CompuCom was certified, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual certification audits.
“By passing the rigorous requirements necessary to achieve certification under the SCP Standards, CompuCom continues to make it clear they are committed to delivering world-class service to their clients,” said Derek Nash, SCP Auditor. “During the SCP audit, CompuCom demonstrated a clear commitment to customer satisfaction and continuous improvement.”
CompuCom joins the ranks of other leading technology companies that have achieved the prestigious and sought-after certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Nokia and NetApp, among others. Currently, more than 200 technology service and support organizations around the world participate in the SCP Standards program. CompuCom is one of two companies that have successfully achieved certification for 11 consecutive years.
About Service Strategies Corporation
Service Strategies advances service excellence by providing industry standards, training and consulting services that ensure delivery of consistent, high-quality service and support. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visitwww.servicestrategies.com, email firstname.lastname@example.org, or call 858.674.4864, toll free in North America 800.552.3058.
About CompuCom Systems, Inc.
CompuCom is a leading IT outsourcing CompuCom that also provides application development, procurement and management of hardware and software. With more than 20 years of IT experience, CompuCom employs more than 11,000 highly skilled associates who have earned more than 60,000 industry certifications CompuCom-wide. As experts in workplace services, CompuCom’s unique Integrated Infrastructure Management (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information. For more information, visitwww.CompuCom.com.