By: Bill McGovern - ABB Delivered at the 2008 Services Read Now
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Novell’s Transformation to Web Based Support
By: Kenny Bunnell - Novell Delivered at the 2008 Services Read Now
Measurement Matters – The Benefits and Organizational Measures of KCS
By: Greg Oxton - Consortium for Service Innovation Delivered Read Now
McAfee Case Study – The Evolution of the Automated Contact Center
By: Greg Sanders - McAfee Delivered at the 2008 Services Read Now
“The Angels Are Singing When the Phone Ain’t Ringing”: NetApp’s Multi-Faceted Approach to eService
By: Nicholas Howard - NetApp Global Services Delivered at the Read Now
The Optimal Service Model: A Self-Service and Assisted-Service Blend
By: Nigel Crabb, AVP EMEA Customer Support - Cognos, an IBM Read Now
Value Added Support…A Tale of Two Choices
By: Terry Clearkin - BEA Systems, Inc. Our industry is under Read Now
Service Excellence by Design
By: Tom Floodeen - Mentor Graphics Corporation Delivering Read Now
Mergers and Acquisitions – Strategies for Successful Integration
By: Sally Foster - IBM Internet Security Systems This session Read Now
Strategies for Service Excellence
By: Bob Johnson - BuyLine Research, LLC Psst. Customers don’t Read Now
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