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July 2017

Strategic Account Management Course

July 25, 2017 - July 26, 2017
Metro State University, 5660 Greenwood Plaza Blvd. Suite 100
Greenwood Village, CO 80111 United States
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In this highly-interactive workshop participants will learn the skills to become a top performing Strategic Account Manager and have the confidence to deal effectively at all levels within their accounts.

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August 2017

Brilliant SAMs Seriously Sell Success (Webinar)

August 3, 2017 @ 9:00 am - 9:30 am
Online

No one has more impact on growing revenue and driving loyalty than the brilliant SAM…no one. Once the initial deal is sold, your SAMs determine customer satisfaction, retention, loyalty, and growth.

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November 2017

Customer Success: The Lost Opportunity (Webinar)

November 2, 2017 @ 9:00 am - 10:00 am

Want to save one to two hours every day? Our research with hundreds of SAMS clearly demonstrates that their number one performance issue is not having enough time to get everything done. 

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March 2018

Services and the Big Picture

March 1, 2018 @ 9:00 am - 9:30 am
Online

What role should services play in your company? Should services be thought of as a strategic differentiation or a tactical contributor? Join us for this complimentary webinar on Services and the Big Picture

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May 2018

Webinar : Using AI and IoT to Transform Support Operations

May 31, 2018 @ 9:00 am - 10:00 am

Join RevTwo, Instron and Service Strategies on May 31st at 9:00 AM Pacific as we discuss how Artificial Intelligence (AI) can be utilized to capture organizational “Know-How” and lay the foundation for the support organization of the future.

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June 2018

Creating High Performing Teams (Webinar)

June 21, 2018 @ 9:00 am - 9:30 am
Online

Join us for this informative webinar on creating high performing teams. Attendees will receive a discount to our new virtual course on team leadership.

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July 2018

Services Pro 3.0: The New Corporate Rock Star (Webinar)

July 26, 2018 @ 9:00 am - 9:30 am

Join us on Thursday, July 26th at 9:00 a.m. Pacific for this complimentary webinar. This fast paced session will help you decide if you need to step up to Services 3.0.

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October 2018

Customer Experience In Field Service: The Journey From Good To Great (Webinar)

October 4, 2018 @ 9:00 am - 10:00 am
Online

Join us for this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS.

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February 2019

What Brilliant Technology Consultants Do That Good Ones Don’t (Webinar)

February 21, 2019 @ 9:00 am - 10:00 am
Online
Field Service Supervisor Training

Join us on Thursday, February 21st at 9:00 a.m. Pacific for this complimentary webinar hosted by Service Strategies. When dealing with fuzzy expectations, complex environments, and crazy timelines, “hard” technical competence is not enough. In this fast-paced and practical webinar learn the four “soft” steps of the very best consultants. Repair the Despair. Have you ever seen a consulting engagement that was 100% smooth and easy? NOT! Gorilla Glue, duct tape, and baling wire are not enough. Top consultants’ first…

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January 2020

Brilliant Service Recovery: The Quickest Route to Customer Loyalty (Webinar)

January 9 @ 9:00 am - 10:00 pm
Online

Join us on Thursday, January 9th at 9:00 a.m. Pacific for this complimentary webinar hosted by Service Strategies. Research confirms that the most powerful loyalty driver available to all organizations comes from situations most of us dread—screw-ups—the implementation that never worked or the problem fix that never stuck. The things that result in a hassle for you and a headache for your customer are marvelous opportunities to turn chicken feathers into chicken soup. In this fast-paced, 30-minute webinar, you will…

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