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  • Brilliant SAMs Seriously Sell Success (Webinar)

    Online

    No one has more impact on growing revenue and driving loyalty than the brilliant SAM…no one. Once the initial deal is sold, your SAMs determine customer satisfaction, retention, loyalty, and growth.

  • Customer Success: The Lost Opportunity (Webinar)

    Want to save one to two hours every day? Our research with hundreds of SAMS clearly demonstrates that their number one performance issue is not having enough time to get everything done. 

  • Services and the Big Picture

    Online

    What role should services play in your company? Should services be thought of as a strategic differentiation or a tactical contributor? Join us for this complimentary webinar on Services and the Big Picture

  • Webinar : Using AI and IoT to Transform Support Operations

    Join RevTwo, Instron and Service Strategies on May 31st at 9:00 AM Pacific as we discuss how Artificial Intelligence (AI) can be utilized to capture organizational “Know-How” and lay the foundation for the support organization of the future.

  • Creating High Performing Teams (Webinar)

    Online

    Join us for this informative webinar on creating high performing teams. Attendees will receive a discount to our new virtual course on team leadership.

  • Field Service Supervisor Training

    What Brilliant Technology Consultants Do That Good Ones Don’t (Webinar)

    Online

    Join us on Thursday, February 21st at 9:00 a.m. Pacific for this complimentary webinar hosted by Service Strategies. When dealing with fuzzy expectations, complex environments, and crazy timelines, “hard” technical competence is not enough. In this fast-paced and practical webinar learn the four “soft” steps of the very best consultants. Repair the Despair. Have youRead Now

  • Brilliant Service Recovery: The Quickest Route to Customer Loyalty (Webinar)

    Online

    Join us on Thursday, January 9th at 9:00 a.m. Pacific for this complimentary webinar hosted by Service Strategies. Research confirms that the most powerful loyalty driver available to all organizations comes from situations most of us dread—screw-ups—the implementation that never worked or the problem fix that never stuck. The things that result in a hassleRead Now

  • Customer Support Benchmark Study

    Strategic Account Management – Big Does Not Mean Strategic (Webinar)

    Online

    Join us on Thursday, May 12th at 9:00 a.m. Pacific for this complimentary webinar hosted by Service Strategies. Are your biggest accounts deserving of all the extra time, special effort, added concessions, and complimentary support you provide? Possibly so, but probably not. Of course, size matters. However, size is but one of the many criteriaRead Now