On the heels of the Centricity RIS-IC certification, Centricity Enterprise follows suit with recognition for the delivery of top quality service and support
Barrington, IL, December 12 , 2007 – GE Healthcare IT announced today that its Centricity Enterprise support organization has achieved certification under the prestigious Service Capability & Performance (SCP) Standards program. This recognition occurred after an extensive audit of the GE service center in Seattle, Washington against the SCP Support Standard. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represents best practices in the industry.
“GE Healthcare is extremely proud to have earned another certification under the SCP Support Standard, this time for the Centricity Enterprise team,” said Jorge Cerda, general manager of services for GE Healthcare. “Our continued certification under the SCP Standards speaks volumes about our commitment to leading the industry with excellence in service and support. Our customers, and ultimately the patient, are the greatest beneficiaries of our commitment to improve the quality and effectiveness of technology service operations beyond all expectations.”
The Service Capability & Performance (SCP) Support Standard is part of a suite of standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“By passing the rigorous requirements necessary to achieve certification under the SCP Support Standard, GE Healthcare IITS has made it clear they are committed to delivering world-class service to their customers,” said Jerry Concannon, SCP Auditor. “During the SCP audit, GE Healthcare demonstrated a clear commitment to customer satisfaction and continuous improvement.”
Currently, over 200 hundred organizations in more than 30 countries use SCP standards to improve their business. GE Healthcare joins the ranks of other industry leaders such as Lockheed Martin Corporation, Rockwell Automation, Nokia, and EMC Corporation.
“The SCP Standards represent the global benchmark for service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “GE Healthcare can be proud to be placed among the industry leaders in service excellence through their attainment of certification under the SCP Standards program.”
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email email@example.com
About GE Healthcare
GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat and monitor disease, so patients can live their lives to the fullest.
GE Healthcare’s broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions earlier. Our vision for the future is to enable a new “early health” model of care focused on earlier diagnosis, pre-symptomatic disease detection and disease prevention. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our website at www.gehealthcare.com.