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Home > Employee Development

Employee Development

Online Team Leadership Course

June 21, 2018

Creating High Performing Teams – On Demand Webinar

Creating High Performing Teams Interested in creating high performing Read Now

Service Leadership

May 4, 2017

Service Leadership – On Demand Webinar

Service Leadership - Lead Your Service Organization with Confidence and Read Now

Effective Customer Support

February 21, 2017

Effective Customer Support Requires a Blend of Technical and Soft Skills

Effective customer support requires a blend of both technical and soft Read Now

September 23, 2016

Performance Reviews – How Often Should Support Managers Do Them?

How often should you conduct performance reviews? The best support Read Now

November 2, 2015

Brilliant Services Leadership: Targeting Your Talent For Top Performance

Presentation from the 2015 Service Industry Summit Are you getting the Read Now

November 2, 2015

The New Responsibility of Learning in Customer Success / Support Organizations

Presentation from the 2015 Service Industry SummitThe most vital phase of Read Now

October 20, 2014

An Inside/Out View into Delivering an Improved Customer Experience

Presentation from the 2014 Service Industry Summit In this presentation Read Now

October 20, 2014

Utilizing Customer Insights to Improve Service And Support

Presentation from the 2014 Service Industry Summit In this presentation Read Now

October 20, 2014

Implementing A Successful Recruitment Program

Presentation from the 2014 Service Industry Summit In this presentation Read Now

May 6, 2013

On Demand Webinar – Conversations That Get Results and Inspire Collaboration

On Demand Webinar This On Demand webinar features noted author and Read Now

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