Service Leadership – Lead Your Service Organization with Confidence and Purpose
As the service industry evolves, service professionals must also advance their Service Leadership skills to remain viable in an ever-changing and competitive business landscape.
For almost two decades, Service Strategies has been providing superior training for service staff, supervisors, and managers. We are now pleased to announce a brand new and innovative course specifically designed for Service Leaders and Executives to help them unleash their full potential.
In this session we previewed the concepts included in the new Service Leadership course, which was created to provide service leaders with the tools needed to fully develop and execute on a comprehensive service strategy for their organization. Some of the leadership topics covered included:
- Communication skills for setting an appropriate tone that will unlock employee engagement, buy-in, and commitment
- Tools to help you analyze your service business, develop a plan, and make more impactful service strategy decisions
- Essential leadership skills to help you develop the people around you so you can execute on a service transformation
View this sneak peek of the agenda and content from this exciting new course. You’ll find value in the content and enjoy the crisp, to-the-point presentation.
Session Date: May 4, 2017
Presenter: John Hamilton and Kelly Hoopes of Service Strategies