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New Research Identifies Drivers for Growth

Drivers for Growth Research

Advanced services help companies grow faster and create better profit margins The question of how to grow profitably is high on the strategic agenda of most companies, yet only few are able to realize it. Many businesses are struggling to maintain their existing revenue and profit margins, let alone achieve ambitious growth rates, while others […]

Service Strategies Sponsoring Service Symposium

2014 Joint Symposium

Service Strategies is sponsoring the upcoming joint conference with the Association of Support Professionals (ASP) and the Society of Service Executives (SSE) and the National Association of Service Managers (NASM) to be held in Chicago on May 14th and 15th. John Hamilton, president of Service Strategies will present on the topic of Effective Strategic Planning . The event will also include a workshop on the use of Social Media for technology service and support.

Service Strategies Featured in New Article on Customer Service Certification

SCP Career Certification

Service Strategies’ training and certification programs have been featured in an article published by Software Advice Inc. on its Customer Service Investigator blog. The feature, titled “Advance Your Career With These Customer Service Certifications,” highlights the leading programs available to enhance the skills and capabilities of service professionals. Service Strategies program were highlighted as providing a range of courses for all levels of personnel working within technology services organizations and noted for being the only provider that uses direct input from the industry to develop their curriculum.

On Demand Webinar – Productize Your Services

Productize Your Services

Join us on Thursday March 20th at 9:00 AM Pacific for this complimentary, one-hour Webinar hosted by Service Strategies. John Kilian of AntFarm Inc. will introduce you to Service Blueprinting, a proven approach to developing compelling, high demand services. You will learn a step-by-step framework for designing services specifically focused on satisfying customer needs and creating a solid foundation for selling the value in your services.

Schneider Electric Earns Certification Under the Prestigious Service Capability & Performance (SCP) Support and eService Standard

Schneider Electric announced today that its SCADA & MES Global Support centres in Sydney, Australia and North Andover in the US have achieved certification under the prestigious Service Capability & Performance (SCP) Support and eService Standard. Schneider Electric achieved certification after an extensive audit of their SCADA & MES Global Support centres. The SCP Standards quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.

Research – Global Support Practices

Research Report on Global Support Models

New Research Highlights Global Support Practices in the Technology Sector Service Strategies recently conducted a research study to understand the use of Global Support models and to identify key trends for Follow the Sun support offerings. The study includes the feedback of over 130 respondents from technology services organizations that provide global support to their […]

McKesson Earns Certification under the Prestigious Service Capability & Performance (SCP) Standards

McKesson Pharmacy Systems & Automation announced today that its Customer Support Center has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. McKesson achieved certification after an extensive audit of its customer support operations. The SCP Standards quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.

Association of Support Professionals (ASP) Endorses Service Capability & Performance Standards

Standards Recognized as the Global Benchmark of Service Excellence San Diego, CA [October 8, 2013] – Service Strategies Corporation, a leading provider of service improvement programs and the administrator of the internationally recognized Service Capability & Performance (SCP) Standards, announced today that the Association of Support Professionals (ASP), an international membership organization for technology services […]

On Demand Webinar – Discover the Power of Chat

Discover the Power of Chat Support

In this webinar, Dawn Foley, principal program manager at EMC discussed the value and benefits of developing a differentiated online service experience by leveraging Chat as a support channel. Dawn shared insights regarding how Chat can become an enabler to increase customer satisfaction with a 1/3 faster Time to Resolve than that of other support channels and how it will attract customers to your online support offerings.