Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So as part of a new series from Steve Brand, Senior Consultant with field service training specialists SGSA, we look at eight key management concepts that can help you improve the productivity of your mobile workforce.
On demand webinar hosted by Service Strategies. Customer experience (CX) is hot. But are you taking advantage of its huge potential to make your services business and sales organizations more prominent, progressive, and profitable? In this fast-paced session you will learn some of the critical aspects of how to brilliantly use CX to create customer success while generating profitable revenue for both sales and services.
SAN DIEGO, California — Teradata (NYSE: TDC), the big data analytics and marketing applications company, today announced that the Teradata Customer Service Global Support Center earned certification for the tenth consecutive year.
SAN DIEGO, June 4, 2015 – Service Strategies Corporation, a leading provider of service improvement programs and the administrator of the internationally recognized Service Capability & Performance (SCP) Standards, announced today that it has received the NorthFace ScoreBoard Award from Omega Management Group Corp., in recognition of providing outstanding service to its clients during 2014.
Wind River Achieves Certification Under Service Capability & Performance Standards for Ninth Consecutive Year
ALAMEDA, Calif. – May 28, 2015 – Wind River®, a global leader in delivering software for the Internet of Things (IoT), today announced that its customer support organization has achieved certification under the Service Capability & Performance (SCP) Standards for the ninth consecutive year.
San Diego, CA [May 28, 2015] – Service Strategies Corp., a leading provider of service improvement programs, today announced that Fresenius Kabi, a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the seventh consecutive year.
BOSTON; SAN DIEGO; April 2, 2015 – The customers and partners of Omega Management Group Corp., specialists in implementing Customer Experience Management (CEM) strategies; and Service Strategies Corp., a leading provider of service improvement programs, now have the opportunity to receive key audit services that will significantly enhance their customer experiences. This strategic partnership combines two leading consulting firms that are pioneers in the customer service industry and specialize in helping service organizations deliver world-class service performance.
Congratulations to our friends at InsideView for achieving 98% customer satisfaction. They have taken the concepts taught in the SCP Career Certification courses and implemented them with great result.
San Diego, CA [March 11, 2015] – Service Strategies Corporation, a leading provider of service improvement programs, today announced the release of the 2015 Edition of the Service Capability & Performance (SCP) Standards. Now in its second decade of adoption by leading service and support providers, the SCP Standards have helped hundreds of organizations around the world achieve new levels of service excellence. The 2015 Edition represents the most stringent measure of service quality available to date.
Customer experience (CX) is hot. Are you taking advantage of its huge potential to make your services business more prominent, progressive, and profitable? This web cast, presented by Dr. James “Alex” Alexander, covered some of the critical aspects of how to brilliantly use CX to create customer success, while generating profitable revenue for your services business.