SAN DIEGO, June 4, 2015 – Service Strategies Corporation, a leading provider of service improvement programs and the administrator of the internationally recognized Service Capability & Performance (SCP) Standards, announced today that it has received the NorthFace ScoreBoard Award from Omega Management Group Corp., in recognition of providing outstanding service to its clients during 2014.
Wind River Achieves Certification Under Service Capability & Performance Standards for Ninth Consecutive Year
San Diego, CA [May 28, 2015] – Service Strategies Corp., a leading provider of service improvement programs, today announced that Fresenius Kabi, a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the seventh consecutive year.
BOSTON; SAN DIEGO; April 2, 2015 – The customers and partners of Omega Management Group Corp., specialists in implementing Customer Experience Management (CEM) strategies; and Service Strategies Corp., a leading provider of service improvement programs, now have the opportunity to receive key audit services that will significantly enhance their customer experiences. This strategic partnership combines two leading consulting firms that are pioneers in the customer service industry and specialize in helping service organizations deliver world-class service performance.
San Diego, CA [March 11, 2015] – Service Strategies Corporation, a leading provider of service improvement programs, today announced the release of the 2015 Edition of the Service Capability & Performance (SCP) Standards. Now in its second decade of adoption by leading service and support providers, the SCP Standards have helped hundreds of organizations around the world achieve new levels of service excellence. The 2015 Edition represents the most stringent measure of service quality available to date.
Customer experience (CX) is hot. Are you taking advantage of its huge potential to make your services business more prominent, progressive, and profitable? This web cast, presented by Dr. James “Alex” Alexander, covered some of the critical aspects of how to brilliantly use CX to create customer success, while generating profitable revenue for your services business.
Business Management Solution Support Team Recognized for Delivering Top Quality Service and Support AUSTIN, TX–(Marketwired – January 27, 2015) – Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced it has achieved certification from the prestigious Service Strategies Corporation Service Capability & Performance (SCP) Standards. […]
One of the keys to delivering world-class technical support is ensuring that your organization has the right number of skilled staff members available when customers demand service. Service Strategies recently conducted a survey of over 125 technical service managers from 80 service organizations to identify the use and practice of staff resource planning within the industry. Our complimentary Research Report highlights the findings.
Every year the Association of Support Professionals (ASP) conducts a salary survey of support professionals. This year Service Strategies is partnering with the ASP on the survey. You are invited to participate. There is no fee to participate and all participants receive a free copy of the report that is compiled from the results of the survey.