
Join us on Thursday, June 27th for this complimentary webinar. Register Now
One of the most elusive of all metrics in the technology support world is accurate service case deflection. There are many methodologies for detecting and measuring it, but most are based on huge assumptions. In this session, Dave Jobling of Sophos will discuss the methods the company has defined to quantify service deflection using precise statistical measures. Don’t miss it.










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