Transforming the company culture to become “customer centric” is one of the toughest challenges that service executives face. But the good news is that it can be done. In this entertaining and enlightening webinar hosted by Service Strategies and featuring special guest Evans Manolis of Interactive Intelligence International, we explored 10 Essential Steps that companies must take to improve the customer experience, increase customer loyalty and grow service revenues and profits more rapidly.
SCC Soft Computer Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards
SCC Soft Computer (SCC) announced today that its Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard. SCC achieved certification after an extensive audit of their Clearwater, Florida customer service / technical support center.
Service Strategies Corporation Announces Milestone for Industry Leading Service Management Training and Certification Program
San Diego, CA (June 19, 2014) – Service Strategies Corporation, a leading provider of training and certification for service professionals, today announced that over 3,000 service leaders have earned the Certified Support Manager (CSM) and Certified Field Service Manager (CFSM) credentials by successfully completing the company’s intensive service management training courses.
Wind River Earns Esteemed Certification Under Service Capability & Performance Standards for Eighth Consecutive Year
ALAMEDA, Calif. — June 9, 2014 — Wind River®, a world leader in delivering software for intelligent connected systems, today announced that its customer support organization has achieved certification under the Service Capability & Performance (SCP) Standards for the eighth consecutive year.
Service Strategies invites you to participate in a research study on Resource Planning and Scheduling for Remote Support.
Staff and related costs are far and away the most significant cost component of providing remote technical support today. This study will provide insights into how remote technical support organizations determine their staffing levels, what utilization rates are used globally in determining staffing levels, how organizations track the level of effort required to close cases and much more.
This fast-paced, experience proven webinar explores why service account managers are the key drivers of brilliant customer experiences. Attendees learned how to help their Service Account Managers take center stage by building trust-based relationships with key customers, gain more business in existing accounts and create a competitive advantage. This informative session features Dr. James “Alex” Alexander.
Join us in San Diego on October 7th and 8th for the 2014 Service Industry Summit. The event brings together industry leaders dedicated to the development and evolution of best practices for technology service and support. Discover how to navigate the challenges of a changing service landscape and prepare your organization for success. You will learn from industry leading service organizations, share best practices and discuss the latest issues and trends critical to your business.
June 12, 2014 Windsor, UK Our European partner SGSA will be holding their 12th annual event for executive level support professionals on 12 June 2014. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry. […]
July 22 – 23, 2014 – Sydney, Australia Join us in Sydney for the Service Industry Summit – Asia Pacific. This year’s event promises to be better than ever. It will follow the usual structure of a Round Table on Day 1, where issues from the attendees will be work-shopped and be followed on Day 2 with […]
Advanced services help companies grow faster and create better profit margins The question of how to grow profitably is high on the strategic agenda of most companies, yet only few are able to realize it. Many businesses are struggling to maintain their existing revenue and profit margins, let alone achieve ambitious growth rates, while others […]