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Teradata Customer Service Global Support Center Earns Tenth Consecutive Certification


SAN DIEGO, California — Teradata (NYSE: TDC), the big data analytics and marketing applications company, today announced that the Teradata Customer Service Global Support Center earned certification for the tenth consecutive year.

Service Strategies Honored for Delivering World-Class Customer Experiences

Service Strategies Recognied for Service Excellence

SAN DIEGO, June 4, 2015 – Service Strategies Corporation, a leading provider of service improvement programs and the administrator of the internationally recognized Service Capability & Performance (SCP) Standards, announced today that it has received the NorthFace ScoreBoard Award from Omega Management Group Corp., in recognition of providing outstanding service to its clients during 2014.

Wind River Achieves Certification Under Service Capability & Performance Standards for Ninth Consecutive Year

Wind River Achieves SCP Certification

ALAMEDA, Calif. – May 28, 2015 – Wind River®, a global leader in delivering software for the Internet of Things (IoT), today announced that its customer support organization has achieved certification under the Service Capability & Performance (SCP) Standards for the ninth consecutive year.

Fresenius Kabi Recognized by Service Strategies for Technical Service Excellence

Fresenius Kabi Earns SCP Certification

San Diego, CA [May 28, 2015] – Service Strategies Corp., a leading provider of service improvement programs, today announced that Fresenius Kabi, a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the seventh consecutive year.

Omega, Service Strategies Partner to Drive World-Class Customer Experiences


BOSTON; SAN DIEGO; April 2, 2015 – The customers and partners of Omega Management Group Corp., specialists in implementing Customer Experience Management (CEM) strategies; and Service Strategies Corp., a leading provider of service improvement programs, now have the opportunity to receive key audit services that will significantly enhance their customer experiences. This strategic partnership combines two leading consulting firms that are pioneers in the customer service industry and specialize in helping service organizations deliver world-class service performance.

Support Team Achieves Amazing 98.6% Customer Satisfaction

Achieve High Customer Satisfaction

Congratulations to our friends at InsideView for achieving 98% customer satisfaction. They have taken the concepts taught in the SCP Career Certification courses and implemented them with great result.

New Edition of Service Capability & Performance Standards Released

SCP Standards

San Diego, CA [March 11, 2015] – Service Strategies Corporation, a leading provider of service improvement programs, today announced the release of the 2015 Edition of the Service Capability & Performance (SCP) Standards. Now in its second decade of adoption by leading service and support providers, the SCP Standards have helped hundreds of organizations around the world achieve new levels of service excellence. The 2015 Edition represents the most stringent measure of service quality available to date.

On Demand Webinar – Creating the Brilliant Customer Experience

Customer Experience

Customer experience (CX) is hot. Are you taking advantage of its huge potential to make your services business more prominent, progressive, and profitable? This web cast, presented by Dr. James “Alex” Alexander, covered some of the critical aspects of how to brilliantly use CX to create customer success, while generating profitable revenue for your services business.

Epicor Eagle Earns Prestigious Service Capability and Performance Standards Certification

SCP Standards

Business Management Solution Support Team Recognized for Delivering Top Quality Service and Support  AUSTIN, TX–(Marketwired – January 27, 2015) – Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced it has achieved certification from the prestigious Service Strategies Corporation Service Capability & Performance (SCP) Standards. […]

Resource Planning and Scheduling in Remote Technical Support

Resource Planning and Scheduling

One of the keys to delivering world-class technical support is ensuring that your organization has the right number of skilled staff members available when customers demand service. Service Strategies recently conducted a survey of over 125 technical service managers from 80 service organizations to identify the use and practice of staff resource planning within the industry. Our complimentary Research Report highlights the findings.