Is your organization’s approach to customer success strategic or tactical? Like driving a high-performance powerboat at idle speed, many organizations only creep along when it comes to piloting customer success—limiting speed, minimizing power, and reducing the chance of feeling the breeze of the winning checkered flag in an offshore competition.
In this fast-paced session, we will share the many benefits (profitable growth and brand dominance) of thinking and acting on customer success as an organizational strategy and not just a tactical front line function.
Senior executives, chief customer officers, and services and sales leaders of all stripes will learn:
Join us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.