This 4 ½ day field service manager training and certification course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on a case study project. Field service managers must be able to manage in an environment of highly skilled, technical people. They must be able to lead, coach, and facilitate the activities of their teams toward the accomplishment of the evolving technical services mission. At the same time, field service managers must have a unique set of skills to manage the demands of customers, subordinates, and the service business environment. The Field Service Manager training and certification course uniquely fills this need.
Course Requirements
The Field Service Manager training and certification course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a laptop with a CD drive and with MS Excel, Word, and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class.
Who Should Attend
- Field service managers who possess a foundation of basic management skills
On-Site Private Classes
Instructor-led private classes are available at your site for up to 15 students per class. Professional, certified instructors with extensive service and support industry experience lead the classes. The course includes team exercises and discussions of concepts that are directly relevant to real world situations field service leaders face every day.
Learn MorePublic Classes*
Instructor-led public classes are offered at various cities throughout the year. Professional, certified instructors with extensive service and support industry experience lead the classes. Hosting opportunities are available for the public classes. If your organization has more than six candidates for the course, hosting a class may be a good alternative.
Register OnlineSCP Career Certification Exam
This course prepares students to take the in-class written exam to become a Certified Field Service Manager. Cost of the exam is included in the course registration fee.
* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.
