Contributed by: Anonymous INTRODUCTION “Knowledge is the only Read Now
Archives for 2008
Setting Customer Expectations – McKesson Corporation
Contributed by: McKesson Corporation The documentation and communication Read Now
New Hire Development Program – Advent Software
Contributed by - Advent Software A support organization’s new hire Read Now
Organizational Goals and Objectives – Mentor Graphics
Contributed by: Mentor Graphics Corporation Defining meaningful goals Read Now
Turning Away Customers Inquiries…
When customer support demand consistently stretches beyond staffing levels, Read Now
My Mouse Doesn’t Work
by: Maureen Lobue Support Professional: Is it plugged in? Customer: Of Read Now
Customer Complaints – But Our Customers Don’t Complain…
A customer complaint process is a key element of the Customer Feedback Read Now
Leveraging Wikis to Manage SCP Documentation
By: Max Walker - Novell Services Max Walker from Novell discussed Read Now
Vision Solutions Earns Certification Under Service Capability & Performance (SCP) Standards
Vision Solutions noted for delivering top quality service and support for Read Now
Mentor Graphics Offers Personalized Web Support Portals; First to Earn Certification under the SCP eService Standard
Company is the only oilfield-services provider to have received such Read Now
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