Ashley Furness, CRM Market Analyst at research firm Software Read Now
Archives for 2012
Using Soft Close to Fix Resolution Metrics
Improving case resolution performance is one of the ‘usual suspects’ in the Read Now
LGM Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards
Certification Recognizes LGM for Delivering Top Quality Service Vancouver, Read Now
Websense Technical Support Leads Industry for Three Consecutive Years
Websense security effectiveness bolstered with support excellence in more Read Now
Service Strategies Corporation Announces Availability of New Service Executive Leadership Course
Course Gives Service Executives the Skills Necessary to Significantly Read Now
Secrets of Services Account Management
On Demand Webinar This Best Practice Webinar titled "Secrets of Services Read Now
A Commitment to Service Quality Starts at the Top
Achieving recognition as a “Top Quality” service provider starts at the Read Now
The 4 R’s of Services Account Management
By James “Alex” Alexander, Ed.D. Services account management is a critical Read Now
Conversations for Creating Star Performers
Best Practice Webinar This best practice webinar featured special guest Read Now
Ten Listening Tips for Effective Leadership
by Donna Scharfenberg, Service Strategies Listening is not the absence of Read Now
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