By: Service Strategies You've just hired a new front line support rep. Read Now
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Take a “Customer Moment”
By: Ben Stephens, Service Strategies Good customer service skills are Read Now
Innovations in Employee Development
This best practice webinar hosted by Service Strategies and titled Read Now
SCC Soft Computer (SCC) Earns Certification under Service Capability & Performance (SCP) Standards
Clearwater, FL - July 14, 2009 - SCC Soft Computer (SCC) announced today Read Now
Transitioning from Free to Fee – Stop Giving Away Support Services
Best Practice Webinar Hosted by Service Strategies This Best Practice Read Now
FUJIFILM First Medical Device Company to Earn Professional Services Certification
Stamford, CT – July 1, 2009 – FUJIFILM Medical Systems USA, Inc. announced Read Now
I’m in Customer Service, Not Sales
By: Ben Stephens, Service Strategies Customer service today requires Read Now
The Fragile Balance between Agile Development and Customer Support
The latest fads and trends seem to blast onto the scene with a focus on the Read Now
The Juniper Networks Playbook – How to Win the eSupport Game!
By: Sean Kelly & Allan T. Grohe - Juniper Read Now
Reviewing Seth Godin’s Book “Tribes”
By: David Licosati, Service Strategies I had some time recently to read Read Now
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