Over 3000 Service Leaders Worldwide Now Certified
San Diego, CA (June 19, 2014) – Service Strategies Corporation, a leading provider of training and certification for service professionals, today announced that over 3,000 service leaders have earned the Certified Support Manager (CSM) and Certified Field Service Manager (CFSM) credentials by successfully completing the company’s intensive service management training courses. The CSM and CFSM credentials represent the management level component of the Service Capability & Performance (SCP) Career Certification framework, which includes additional courses for professionals at all levels within service organizations. Graduates include managers and executives from companies in over 21 countries. Service managers from industry leading companies such as GE, Dell Computers, EMC, HP, Honeywell, McAfee, McKesson, NetApp, Oracle, Symantec, and many others have successfully completed the training.
Created by Service Strategies and executives from throughout the global service and support community, the certification courses provide a focused curriculum that addresses the unique issues facing service leaders. More than fifty executives from leading global service organizations participated in the creation of the curriculum and continue to contribute to ongoing revisions and improvements.
“I had recently moved into a service leadership role in my company and looked for a program that would quickly get me ready to face the challenges required to lead a field service team,” said David Seward, operations service leader for GE Healthcare. “The Field Service Manager course lived up to expectations with topics and information that I use every day. The instructor was excellent and offered real life scenarios relatable to any field service organization.”
Service Strategies offers its courses in several delivery formats including private onsite courses for companies with ten or more service leaders and public courses where attendees can interact with their peers in the industry.
“The Support Manager and Field Service Manager courses have enhanced the skills and capabilities of thousands of service leaders at leading companies around the world and in a variety of industries,” said Ben Stephens, vice president of Professional Services with Service Strategies. “The fact that over 3,000 managers have achieved certification is indicative of the global service and support community’s reliance on the curriculum as an industry standard.”
About Service Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of world-class customer service and support. Thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses. In addition, the world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. For more information, visit www.servicestrategies.com.