• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Register
  • Log In
  • Course Registration
  • Search
  • 858.674.4864

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Online Learning Center
    • Management Development
      • Advanced Service Leadership
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Field Service Supervisor
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Strategic Account Management
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Educational Workshops
      • Team Leadership
      • Problem Solving
      • Communication Essentials
      • Engaging Challenging Customers
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Account Management

Account Management

July 15, 2014

On Demand Webinar – Creating a Customer Centric Culture

10 Essential Steps to Creating and Sustaining a Customer Centric Read Now

May 22, 2014

On Demand Webinar – The Brilliant Service Account Manager

The Brilliant Service Account Manager: Orchestrator of the Customer Read Now

December 12, 2013

On Demand Webinar – Building Brilliant Resident Engineers

On Demand Webinar Hosted by Service Strategies Whatever you call them Read Now

Leading Rockstar SAMS

January 24, 2013

On Demand Webinar – Rock Star Service Account Management

In this fast-paced, experienced based one-hour session, attendees learned Read Now

Account Management Staffing

November 1, 2012

Models for Account Management Staffing

Presentation delivered at the 2012 Service Industry Read Now

Customer Experience

February 13, 2012

The 4 R’s of Services Account Management

By James “Alex” Alexander, Ed.D. Services account management is a critical Read Now

March 16, 2011

Service Account Manager – The New Corporate Rock Star

Hosted by Service Strategies, this Best Practice Webinar titled "Service Read Now

December 16, 2010

Kevlar Vests & Iron Underwear: What It Takes to Lead Services in a Product Company

Best Practice Webinar from Service Strategies Hosted by Service Read Now

April 1, 2010

Services and the Big Picture

In this Best Practice Webinar titled "Services and the Big Picture" hosted Read Now

December 17, 2009

Setting the Stage for Customer Success – Executing an Effective Transition to Support Process

This Best Practice Webinar titled "Setting the Stage for Customer Success – Read Now

  • « Go to Previous Page
  • Page 1
  • Page 2
  • Page 3
  • Go to Next Page »

sidebar

Blog Sidebar

Recent Articles

  • Protected: 2025 eService Standard
  • Protected: 2025 Field Service Standard
  • Protected: 2025 Professional Service Standard
  • Blog
  • Community
    • Articles
    • Presentations
    • Recorded Webinars
    • Research Reports
    • SCP Example Practices
Customer Experience Update

Footer

Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin
Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

Copyright 2025 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap